Privacy Policy

This store belongs to Systems Medicine Institute. The shop, cart, checkout, accounts, check-ins and chat assistant are run on its behalf by Platform Health, which holds what they collect. Platform Health is the merchant of record: it sells you what you buy in the shop, and Stripe processes the payment.

A prescription product is different. When you choose to start an online visit, you leave this store for the online visit of an independent licensed clinical provider. The online visit, the health questionnaire, your patient record, the prescription and its checkout all happen there, and are collected by that provider’s service. Its own privacy policy, not this page, governs the health information you give it. The link that takes you there tells it which store sent you.

• Your cart. Cookies in your browser and a copy of the cart on our side hold the products and quantities you add. If you are signed in, your name and email are kept with the cart, and we may email you a reminder about a cart you left.
• Checkout. Your name, email, shipping address and what you ordered. You pay on a page run by Stripe, and your card details go to Stripe, never to us.
• An account, if you make one. Your name, email and a password, which we store only as a one-way hash, along with your order history, the addresses you save and your subscriptions. Cards you save are stored by Stripe, not by us. You can shop without an account.
• A check-in, if you answer one. Some product pages offer an optional check-in about your goals and routine, which can include health details you choose to give. The answers are shared with Systems Medicine Institute, whose staff can see them. A check-in is not a medical assessment, and it is not the online visit for a prescription product.
• The chat assistant, if you use it. What you type is sent to an AI service to write the reply. If you ask for a person, what you wrote is kept so someone can answer.
• Technical context. Your IP address and browser, as every website receives them.

The store uses cookies to keep your cart, keep you signed in and remember your cookie choice. The cookie notice offers two choices, Essential only and Accept all. Page-speed measurement and analytics run only if you choose Accept all; Essential only keeps both off.

With Systems Medicine Institute, with the supplier that ships your order, with Stripe, and with shipping carriers, as needed to fulfil what you ordered. We do not sell personal information.

We email you about an order you place. After a first order you may also get a short series of follow-up emails about your order and your account. If you make an account you choose whether to get marketing email; it is off unless you turn it on.

Order records are kept for as long as tax and legal rules require. Everything else is kept until you ask us to delete it, or until you delete your account.

If you have an account, you can delete it from your account page. For anything else, write to privacy@joinplatformhealth.com and we will tell you what is held, correct it if it is wrong, and delete it if you ask, except where the law requires us to keep an order record. We will not ask you why.

If you are in California, the EU, the UK or anywhere with comparable rights, you have the right to know what is collected about you, to have it corrected or deleted, and to withdraw consent for analytics or marketing, and we will not treat you differently for using those rights.

Platform Health, the merchant of record · privacy@joinplatformhealth.com. See also the Terms of Use.